Location - Southend, Essex
Ref - 50015237/LH

Salary is £15k plus 20% shift

Working as part of THUS’ Customer Service team, this role is responsible for providing an enhanced quality of customer service and support to all SME & Corporate customers ensuring the accurate and timely handling of faults, billing issues, complaints and general enquiries. You will investigate and progress billing issues, create performance reports & create written incident reports for customers. You will achieve this by being responsible for first line escalation, ensuring fault alerts are managed appropriately and the relevant parties are notified whilst complying with all relevant processes and procedures.

Successful candidates will:-

• Manage the resolution of a broad range of customer queries / events via the telephone.

• Understand their customer’s service needs, both short and long term.

• Drive the internal processes and procedures to ensure the customer’s service requirements and expectations are met

• Possess a proven track record in customer service, ideally within the telecoms market place

• Be experienced in delivering against SLA’s, with the ability to work within a deadline driven environment

• Be able to establish and develop first rate customer relationships over the telephone

• Display a thorough methodical approach with a strong focus on attention to detail and accuracy

• Demonstrate exceptional communication skills both verbal & written

• Be self motivated and a flexible team player

• Be PC Literate

For further information on this exciting opportunity or to apply, please submit an up to date copy of your C.V. together with a covering letter and details of your salary requirements.

EIS Level 1

Job Family Band A

Closing date - 04 July 2008