Location - Southend, Essex
Ref - 50013132/LH

Salary will be to £16K

Working as part of Thus’ Customer Service Centre, you will assist in the successful delivery of a first rate service. You will achieve this by providing business customers with a point of contact for all queries concerning custom DNS & mail, domain names & complaints. You will be providing a customer facing hostmaster service whilst ensuring that information received from customers is vetted and advising them accordingly. You will take full ownership of queries and ensure that customers are updated with progress of their request if any complications arise. You will also make internal updates to services relating to routing and account configuration through ACTS & Portal whilst ensuring that all necessary admin tasks such as email, fax and call-backs are completed.

Successful candidates will:-

• Have previous experience in customer service with a knowledge/understanding of DNS

• Have an in-depth knowledge of Demon & THUS internet product range

• Have an understanding of the domain transfer process

• Be Customer Focussed with a strong approach to meeting and exceeding customer requirements

• Demonstrate confident communication skills with the ability to build strong, effective relationships within team and across the business

• Possess strong organisational and prioritising skills with the ability to work effectively in a deadline driven environment

• Display a thorough methodical approach with a strong focus on attention to detail and accuracy

• Be a flexible team player who can work on their own initiative in a fast paced environment

• Possess excellent numerical skills

• Be PC literate with a working knowledge of MS Word and Excel

For further information on this opportunity or to apply please submit an up to date copy of your C.V. together with a covering letter and details of your salary requirements.

EIS Level 1

Job Family Band A

Closing date - 25 July 2008