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Customer service
With customer service teams in Livingston and Southend our focus in this area is second to none. Working with both THUS and Demon customers our Advisors provide front line and technical support by telephone and online. THUS also operate a team of Service Managers who actively manage service delivery to our larger clients. hero-image14
Provisioning Administrator

Location - Finchley, North London
Ref - 50015029/LB

As Administrator, you will play a key role within Thus’ Provisioning Team. Working closely with colleagues you will assist in the delivery of a first rate service to our Demon customers. You will achieve this by provisioning ADSL and Hosting orders, ensuring accurate and timely delivery. You will also identify customer issues & resolve successfully whilst complying with all relevant processes and procedures.

Successful candidates will:-

  • Have experience within a similar role

  • Have a technical understanding of Internet products and services

  • Demonstrate confident communication skills with the ability to build strong, effective relationships within team and across Thus 

  • Display strong problem solving skills with the ability to work effectively in a fast paced environment

  • Be Customer Focussed with a strong approach to meeting and exceeding customer requirements 

  • Display a thorough methodical approach with a strong focus on attention to detail and accuracy

  • Possess strong organisational and prioritising skills with the ability to work effectively in a deadline driven environment

  • Be a flexible team player who can work on their own initiative and self motivate in a fast paced environment

  • PC Literate

For further information on this opportunity or to apply please submit an up to date copy of your C.V. together with a covering letter and details of your salary requirements.

EIS Level 1

Job Family Band A

Closing date -  11 July 2008



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