Location - Southend
Ref - 50014912/LH

Salary will be dependant on experience to a maximum £23k

As Team Manager in the CMC, you will be responsible for the daily operation of the department. You will provide line management support, ensuring the staff perform all functions to the best of their ability. You will ensure that staff follow up-to-date procedures and processes for all customer-impacting events, including faults and complaints. In addition, you will manage the department utilising all HR policies and procedures, including training and development opportunities.
The CMC functions are controlled by performance measures which you will be responsible for achieving. You will also be a point of escalation for internal departments and customers as they will liase and escalate where appropriate to ensure SLA is met. 

Successful candidates will:-

• Have previous experience working in a similar role

• Possess leadership qualities with a clear ability to manage/perform under pressure

• Demonstrate confident communication skills both verbal and written, with the ability to build effective relationships within Thus and with external customers 

• Have proven ability to motivate, lead and develop a team

• Be approachable with strong interpersonal skills

For further information on this opportunity or to apply please submit an up to date copy of your C.V. together with a covering letter and details of your salary requirements.

EIS Level 1

Job Family Band C

Closing date - 25 July 2008