Enterprise Hosting

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Enterprise Hosting

To contact a product advisor:

0800 027 0423

thuscorporatesales@thus.net

Overview | Benefits | Features | Technical Information | Support

Overview

Our Enterprise Hosting solutions can immediately deliver reliability and performance to your website, as well as providing a robust and scalable platform.

By removing the burdens of owning and operating your own hardware, operating systems and core applications, our Enterprise Hosting solutions provide greater functionality, flexibility and reliability for business-critical applications.

Benefits

	Professional support services, 24 / 7, 365 days a year.
	Managed hardware and operating systems.
	Cost efficiency with no unexpected capital expenditure.
	Web portal to log and track service requests and faults.
	Faults and incidents are proactively monitored and managed.
	Service Level Agreement to ensure accessibility to your business-critical applications.
	Additional hardware and software options.

Features

Options
Four options are available which offer different levels of resilience and performance. With all options you can purchase additional hardware and software.

Option 1: Single web and database server
Option 2: Web server and database server
Option 2b: Dual web servers
Option 3: Dual web servers and a single database server
Option 4: Dual web servers and a clustered database server

To learn more about these options, please contact our Product advisor for a technical description.

Enterprise Hosting features:

	An outsourced web infrastructure.
	1 to 4 dedicated servers with varying levels of resilience.
	HP hardware running Microsoft Windows 2003 with Norton AntiVirus software.
	Data centre facilities (i.e.. UPS, generator, air conditioning, power etc.)
	A department dedicated to overseeing the monitoring and management of the Enterprise Hosting solution, operates 24 / 7, 365 days a year.
	24 / 7, 365 days a year, telephone support.
	Cisco firewall with dedicated ports.
	Daily and weekly shared backup. Restoration can be performed on request.
	Management of up to two domain names is included in the package. More can be purchased.
	A wide choice of additional software can be implemented with the solution.

Technical Information

Hardware Features
Hardware	Available with
HP ProLiant DL360 G4 Xeon 3.06GHz (or higher) Redundant Power Supply Unit 1GB RAM (total RAM) 2 x 36.4GB HDD RAID 1 (usable space: 36.4GB)	Option 1 Option 2 Option 2b Option 3 Option 4
HP ProLiant DL380 G4 Xeon 3.06GHz (or higher) Redundant power supply unit 1GB RAM (total RAM) 2 x 36.4GB HDD RAID 1 (usable space: 36.4GB)	Option 2 Option 3 Option 4
Additional CPU and memory can be requested.

Software features
	Software	Available with
Operating system and basic services	Microsoft Windows Server 2003 Standard Edition (Web Server)	All options
	Microsoft Windows Server 2003 Enterprise edition (Database Server)	Option 4
	Microsoft hot fixes (including security-related hot fixes) required by the additional software products or THUS’ security policy	All options
Anti-virus services	Symantec Norton AntiVirus	All options
Remote management and monitoring services	Virtual Private Network (VPN) connection	All options
	Microsoft Terminal Services	All options
	NetIQ AppManager Windows 2000 agents	All options
	HP Systems Insight Manager agents	All options
Backup services	Veritas Backup Exec for Windows	All options
	Veritas Backup Exec Open File Agent for Windows	All options
Web services	Microsoft Internet Information Server 6	Option 1 Option 2 Option 3 Option 4
Data services	Microsoft SQL Server 2000 Standard Edition	Option 1 Option 2 Option 3 Option 4
Web usage reporting	Web usage reporting software	All options
Optional Software	Microsoft Commerce Server	All options
	Microsoft SharePoint Server	All options
	Microsoft Content Management Server	All options
Optional extras
Additional network hardware and software can be purchased with all options.
SQL 2000 Standard (per CPU)
SQL 2000 Enterprise (per CPU)
Initial SQL Standard – Installation and Software Management
Initial SQL Standard – Full DBA Management
Additional bandwidth (per Mbps)
Additional CPU in web server (includes Windows 2003 license)
Additional CPU in database server (includes Windows 2003 and SQL 2000 Standard Edition licenses)
Additional RAM
2 x 72.8GB disks (in place of 2 x 36.4GB disks)
2 x 146.8GB disks (in place of 2 x 36.4GB disks)
SSL certificates
Domain names (includes hosting and management for one year)
Domain names (includes hosting and management for one year)
Additional IP addresses
MS SQL Server Enterprise Edition (in place of Standard Edition)
MS Commerce Server Standard Edition
MS Commerce Server Enterprise Edition
MS Content Management Server Enterprise Edition
MS SharePoint Portal Server (Internet facing license)
MS Biz Talk Server Standard Edition
MS Biz Talk Server Enterprise Edition
MS ISA Server Standard Edition
MS ISA Server Enterprise Edition
Additional VPN clients
Additional VPN configurations
Service request package

Support

Customer service
Enterprise Hosting is supported by a 24 / 7 Support Centre and a 24 / 7 Monitoring & Management Centre (MMC).

	The Support Centre will manage all service requests logged either by web portal or telephone. All requests will be given a priority which will have a target response time allocated to it.
	The Monitoring & Management Centre will proactively monitor the hardware, operating systems and network for incidents/faults. If they recognise a fault they will contact the client directly for permission to fix the fault.

A web portal will also be available for you to log and track all incidents/faults, change requests and service request.

Service management
Hardware / software management

Complete management of hardware, network and operating system.

Back-up and restore

	All Clients will receive daily and weekly differential backups.
	A full restore can be requested using your web portal.

Anti-virus software

Symantec Norton AntiVirus software will be installed on each server and will be updated automatically as necessary.

Service reporting

The web portal is available to all clients which allows them to receive availability and system performance reports. The reports include CPU and physical memory usage.

Security patches

All security patches will be tested and categorised as High, Medium or Low. The client will have the option to opt out for the high and medium security patch. And opt in for the low security patch.

Planned maintenance

Clients will be notified 24 hours before any planned maintenance. Clients cannot refuse planned maintenance.

Details about any security patch or planned maintenance will be available for the client on the web portal. If you would like information about the service description and the Service Level Agreement then please contact our Sales team on 0800 027 0423.

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