Monitoring
THUS Managed Hosting deploys leading industry Monitoring tools to the customer’s service, including standard PING and HTTP checks as well as deeper system monitoring provided by the NAGIOS monitoring tools. Bespoke monitoring environments can also be designed and build for individual customer systems that can enable the customer to view a complete picture of their systems and track the service’s performance against the Service Levels offered.

Backup and Recovery
THUS Managed Hosting will provide backup space on a storage platform using Symantec Netbackup Exec. This backup space enables the Customer to backup all of their critical data to this area on a daily basis for restoration in the event of a hardware disk failure. We will configure the daily backup schedule as specified by the Customer and will monitor the backups ensuring they are successfully completed. Additional backup space can be added in the event that the defined package allowance is exceeded.

True 24 x 7 support
Many hosting services that advertise as ‘supported 24 x 7’ are counting on the fact that businesses will only contact them during business hours. With THUS Managed Hosting, Network Operations teams, located in fully owned data centres, are available to take calls, make decisions and act to ensure that you are fully supported every second of the day.

Managed Service
THUS Managed Hosting manages the operating system, in addition to the hardware, of the customer’s service. This responsibility includes the installation, configuration and monitoring of the operating system, patch management and restore of the operating system in the event of its failure. It is also possible for THUS Managed Hosting to manage the application layer of the customer’s service as part of a bespoke requirement.

Service Level Guarantees
THUS Managed Hosting provides market leading Service Levels including a one hour Hardware Replacement and 100% Network and Power uptime Guarantee. We are able to do this due to the robust nature of the servers and supporting infrastructure deployed to support your service. Hardware, Network and Power SLA credits are available in the event that the agreed level of availability is not reached.

Standard
Managed Server

Professional
Managed Server

Enterprise
Managed Server

Advanced Enterprise
Managed Server

Price p/m

£219 ex. VAT

£295 ex. VAT

£475 ex. VAT

£659 ex. VAT

Suitable for

Designed to support a high-traffic website, where a client needs a reliable dedicated server but budget is imperative.

With dual power supplies, increased RAM and disk space, this server is suitable for hosting larger and/or more demanding business sites.

For mission-critical e-commerce, email or database servers, the client benefits from a more powerful server and processing power. Suitable for all but the most powerful database or application.

When coupled with DAS or SAN this offers a massively powerful Database cluster node. Ideal as a Storage server, it can also run the most powerful HA application.

Server

DELL Power Edge R200

DELL Power Edge R300

Dell Power Edge R610

Dell Power Edge R710

Processor

Single Quad-Core, L3110 3.0 GHz

Single Quad Core, Xeon L5410 2.33 GHz

Single Quad Core, Xeon L5410 2.33 GHz

Dual Quad Core, Xeon L5430 2.66 GHz

RAM

2GB RAM

4GB RAM

4GB RAM

8GB RAM

Power Supply

Single PSU

Dual Redundant PSU’s

Dual Redundant PSU’s

Dual Redundant PSU’s

Hard Drives

2 x 160GB SATA HDD

2 x 250GB SATA HDD

2 x 146GB SAS. 10k HDD

5 x 146GB SAS. 10k HDD

RAID

Software as RAID

RAID 1

RAID 1

RAID 5

Operating System

Managed Linux or Microsoft

Managed Linux or Microsoft

Managed Linux or Microsoft

Managed Linux or Microsoft

Bandwidth*

100Mbps unlimited

100Mbps unlimited

100Mbps unlimited

100Mbps unlimited

Backup Space

10Gbps

25Gbps

50Gbps

60Gbps

Service Level Guarantees

1 hour Hardware replacement
100% Network and Power

1 hour Hardware replacement
100% Network and Power

1 hour Hardware replacement
100% Network and Power

1 hour Hardware replacement
100% Network and Power

More Information

More Information

More Information

More Information

* A Fair Usage Policy of 500GB applies.

• Comprehensive portfolio of data centre services across the UK which is the most efficient use of energy and removes the heartache of building your own data centres and heavy capital expenditure.
• Co-location delivers highly available, high-performing, secure data centre facilities that support your mission-critical server and storage components.
• Our data centres are designed to meet or exceed the availability requirements of the Uptime Institutes Tier 3 Standard.
• Increase productivity – free yourself from the day to day hassles of managing your platform’s connectivity and environmental issues.
• Peace of mind – Resilient power and cooling systems coupled with Government grade physical security ensures that your IT infrastructure is kept running 24 hours a day, 365 days a year.
• Better customer experience – you benefit from consistently high availability, plus high-speed access to your content, regardless of the number of users, giving your customers a better experience every time they visit your site.

The Co-location service is ideally positioned for customers who are looking for a secure physical environment to host their servers and as part of a combined opportunity for IPVPN and Ethernet Wireline, i.e. customers who are looking for one supplier for these requirements.

The Co-location solution includes the following key service elements.

* Facility Services – the provision of space, power & cooling within our Data Centres.
* Internet Access & Bandwidth – connectivity to the global IP backbone.
* Hands & Eyes – key services from our on site engineering staff.

Facility Services

The core element of the Co-location service is the provision of space, power & cooling within one of the Data Centres.

The Customer can choose from the following options:-

* Space – the customer is provided with data centre space into which their equipment can be installed.
* Single Cabinet – the customer is provided with a standard 19” cabinet with sidewalls, and front and back locking doors. The cabinets are located in shared areas, within the Data Centres, which are accessible by other customers.
* Cage – the customer is provided with a standard or bespoke designed cage with rack and power options designed to meet the exact requirements of the customer.

The following facilities and systems are used to support all Data Centres where Facility Services space is provided:-

* Redundant air conditioning system.
* Physical access to each Data Centre that is controlled, 24 hours a day, 7 days a week.
* Early fire detection system & fire suppression.

The Service includes the following:-

* Installation of the single cabinet or cage within one of our Data Centres.
* Installation and provision of a redundant power supply.
* Supply of electricity up to the capacity of the power circuit as ordered by the customer.
* Installation and provision of a redundant pair of power distribution bars to each single cabinet or rack, providing at least 8 IEC sockets, each supporting at least 10 A, per power distribution bar.
* Access by the customer at any time (24 hours a day, 7 days a week), subject to twenty four hours prior notice by the customer.

Additional Service options are available, including:-

* Installation and provision of additional power.
* Installation and provision of an additional wiring patch panel.
* Remote ‘hands and eyes’ service.

Internet Access

Internet Access provides connectivity between the customer’s Co-location solution and the public Internet, via the Data Centre infrastructure.

Internet Access provides:-

* Installation of the connection(s) from the customer’s Co-location solution to the Data Centre Infrastructure.
* Setup and maintenance of IP addresses and routing for the customer’s solution.
* Hosting and maintenance of domain names on THUS DNS servers.
* Connectivity to the public Internet.

Remote Hands & Eyes

Remote Hands & Eyes includes engineering resource to support Co-location customers who require on-site activities to be performed on their behalf. Examples of the type of work undertaken are:-

* Reboot or cycle power to customer managed equipment.
* Visually inspect any equipment or cabling and report on its state to the customer.
* Connect any standard display equipment to the customer equipment and report the contents of the screen, input information as instructed by the customer.

• Windows O/S server packages
• SQL Server Standard
• SSL Certificates
• Additional RAM
• Hard Drive upgrades
• Additional Backup space
• Managed SAN Storage
• CISCO Dedicated Firewalls
• Load Balancers
• CISCO Managed Switches

THUS Managed Hosting is supported by a 24 / 7 Network Operations Centre with full server and service monitoring deployed onto each customer’s platform using a range of market leading monitoring tools.

The monitoring tools will proactively monitor the hardware, operating systems and network for incidents/faults. If they recognise a fault they will contact the client directly for permission to fix the fault.

A web portal will also be available for you to log and track all incidents/faults and service requests.

* A Fair Usage Policy of 500GB applies.

* A Fair Usage Policy of 500GB applies.

* A Fair Usage Policy of 500GB applies.

* A Fair Usage Policy of 500GB applies.