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Call Control |
To contact a product advisor:
 0800 027 0418
 thuscorporatesales@thus.net
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Overview | Benefits | Features |
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Overview |
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THUS Call Control allows businesses to improve both service offering and profitability. We provide a
choice of distinctive, non-geographic phone numbers that help businesses demonstrate to their customers
that they are dealing with a company of national standing. Customers are encouraged to call a business
by being offered numbers that are free to them or charged at the local rate. As a business, you can
also earn additional revenues from inbound calls by charging a national or premium rate. |
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Benefits |
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Using 0800, 0845 and 0870 numbers helps to improve the profile of your business. |
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Generate new revenue streams from national or premium rate numbers. |
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You control where, when and how your calls are answered. |
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With THUS call control you need never miss a call, even at your busiest times, by using features such as call forwarding. |
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It offers you the ability to re-route calls when and how you wish, acting like a sophisticated switchboard or call management system, but without the associated costs. |
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A flexible call reporting option allows you to keep track of your calls and costs, and you can determine how often you receive the data. |
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With industry-leading service levels and 24/7 support, you can be assured of a reliable service. |
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THUS’s processes and procedures have been certified to the highly respected international quality standard, ISO 9001:2000. |
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Features |
There is a choice of four types of non-geographic numbers:
THUS FreeCall 0800/0808
This service offers free calls from fixed phone lines (some mobile operators do charge for 0800 calls),
enabling you to offer your customers an easy, attractive way to contact you. It also lets you manage the
cost of receiving calls from employees who need to ring in to the office, giving you a single, central
bill rather than dealing with the hassle of expense claims. |
THUS LowCall 0845
This local rate service lets you share the cost of calling your business with your customers, and is ideal for longer, more complex customer support calls. |
THUS NationalCall 0870/0871
A national rate (0870) or 10p per minute (0871) service can provide you with an additional revenue stream, as these services can generate a rebate for your business. It also shows your commitment to your customers, as you can use these numbers to provide valuable services at an affordable rate. |
THUS PremiumCall
This number series offers revenue-generating opportunities for services that offer value to the caller
- giving them access to a technical support service or the opportunity to enter a competition, for
example. |
Time, day and date control
This feature allows you to divert calls to a different location out of hours, on certain days or on certain dates - such as bank holidays.
Distribution control
Automatically distributes incoming calls evenly between several locations, so you can maximise your
resources by spreading the load of answering calls and customers have their call answered swiftly.
Divert control
Re-routes your calls to another number or numbers of your choice if your main number is busy or unattended.
Command control
The ability to change how your calls are handled in case the unexpected happens - from your receptionist
being off sick to your PBX developing a major fault.
Area control
Lets you route calls from a single, non-geographic number to a call agent or office nearest to the caller,
giving your customers the reassurance of a local response.
Announce control
Enables you to direct your customers to an announcement you can change at any time, so that you can always
keep them informed, even when you can't take their calls in person.
Message control
Customers can listen to a personal announcement from you and leave a message - an ideal solution for
simple requests such as asking for a brochure.
Call reporting
Our NetTrack call management service lets you receive report information on the number of calls
received, their duration, as well as geographic reports telling you where the calls originated
from, so you can measure the effectiveness of local marketing campaigns. You can also choose the
frequency of your reports, which are available daily, weekly or monthly. You can view your call
data online or receive it by email. |
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