THUS, a Cable&Wireless Worldwide business » Voice

Support

whatlech — Tue, 12 Jan 2010 14:59:50 +0000

A 24×7 Customer Management Centre is available for resolving customer queries and troubleshooting faults. Stringent SLA (Service Level Agreements) gives ‘peace of mind’ around fault response.

Technical Information

whatlech — Tue, 12 Jan 2010 14:59:04 +0000

PBX within voice gateway can replace existing PBX’s, number and analysis and routing, call forwarding, call transfer included
Supporting SIP calls
Samsung Ubigate iBG 2006 with 10/100 Ethernet card
10Mbps and 100Mbps Ethernet access speeds

Benefits

whatlech — Tue, 12 Jan 2010 14:58:14 +0000

Reduce voice line rental spend
No need to replace existing TDM PBX or analogue handsets hence saving capex from the outset
Guaranteed voice quality using Ethernet and Quality of Service (QoS)
Improve cost management – add or remove voice lines
Voice and data prioritisation ensures best use of available capacity
PBX functions on Samsung Ubigate to provide voice routing functions
Fail-over to PSTN or ISDN to maximise telephony uptime

Overview

whatlech — Tue, 12 Jan 2010 14:57:28 +0000

VoIP and Web Connect introduces VoIP telephony to an organisation but without the need to remove legacy TDM equipment from day one. The customer then avoids the ‘leap of faith’ in transitioning across to VoIP, instead introducing VoIP gradually to their organisation. Moreover, voice rental (opex) can be reduced by channelling all voice and internet over the same Ethernet access connection.

As a service both IP and analogue handsets are supported as the Samsung Ubigate acts as a translation device. As an integrated voice gateway the Ubigate also delivers basic PBX functionality to assist the smaller organisation.

Easier Transition Slide

whatlech — Mon, 11 Jan 2010 14:01:36 +0000

Cost of Ownership Slide

hurricane — Tue, 05 Jan 2010 23:11:18 +0000

Smarter Working Slide

hurricane — Tue, 05 Jan 2010 23:09:23 +0000

Benefits

whatlech — Mon, 04 Jan 2010 16:15:56 +0000

No capital costs or installation issues
Rapid, low-cost deployment with easy-to-use interfaces
Easy integration into your current infrastructure
Agents can listen to their own calls
More than 60 report options
Screen Recording available.

Please click to see LIVE DEMO

Overview

whatlech — Mon, 04 Jan 2010 16:14:37 +0000

THUS Network Call Recording is a powerful, highly-featured, simple to use call recording solution. It requires no investment in expensive equipment, infrastructure or processes.

Calls are stored within the THUS network and are accessed and managed through an easy-to-use web interface. Records are kept for as long as you need them, ensuring that you can access them at any time.

Any organisation can benefit from THUS Network Call Recording, whether for compliance purposes, quality monitoring or a simple desire to keep records of calls with your customers.

THUS Network Call Recording is fully compliant with FSA (Financial Services Authority) guidelines, giving you confidence to interact with your customers, while knowing that, should you need to, you have fast and easy access to all your call records.

Please click to see LIVE DEMO

Companion Services

whatlech — Mon, 04 Jan 2010 16:10:48 +0000

THUS offers a range of ideal companion services which allow you to take advantage of the benefits of Managed IP PBX. For example, smaller businesses can choose to take our traditional voice & data services, including Calls and Lines, ISDN, DSL and Dedicated Internet Access. For larger organisations with more than one site, our next generation services, including IP Exchange Lines, MPLS IPVPN and Ethernet interoperate with our Managed IP PBX services.