THUS a Cable&Wireless Worldwide business
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Why join us at THUS?
Five great reasons why we believe you should consider THUS to be your communications partner of choice:
1. Financially backed with outstanding network capabilities
Being of part the Cable&Wireless Worldwide Group, we are backed by a global company that provides financial stability, resources and access to technology innovation.
This means we have unrivalled access to a comprehensive UK wide next-generation network with capability to deliver innovative network solutions and value added services at a great price. We are leading and driving the trend of the Enterprisation of IT for SME’s by making available Enterprise technologies appropriately scaled for SME’s. We cover over 80% of UK locations that are important to business customers.
Unlike other communications providers, we guarantee that our network is dedicated to business traffic only. This means that you won’t be sharing network availability with consumer traffic that can slow down speeds and effect performance.
2. Our people, experience and expertise
At THUS, we are extremely proud of our people. On average our UK based customer facing teams have eight years communications industry experience serving many different vertical business sectors. They receive training throughout the year furthering their knowledge and expertise on our product, processes and technical areas.
Importantly our service agents are here to help you every step of the way, should you have any questions or queries regarding your service or experience. Our colleagues across the business practice project management methodologies to ensure diligent risk mitigated change projects and ensure that we deliver as promised so you can keep your promises to your stakeholders.
Our account managers are trained to understand your business needs and pain points and will only ever recommend an appropriate solution that clearly defines how we can add value and save money from a total cost of ownership and IT budgets perspective.
3. Our product portfolio and commercial offering
When you look at our website you will see the range of products and services we have covering data, Internet, voice, contact centre and cloud. We’re confident we will always be one of the first to deliver new services that add value to your business. In 2010 we re-engineered our product development process – to reduce the time taken from product concept to product launch by over 70% from 18 to 5 months. We’ve also carried out a review of our contracts to make them simple and flexible and written in clear, plain English, with the addition of electronic sign off.
4. Our Business Processes
We know great people need to be supported by solid process and IT tools to deliver an exceptional customer experience. We recognise that our industry has far too many complex systems and time-consuming processes which result in poor customer experience. Therefore we’ve made significant investment in our IT architecture, single billing platform and customer facing workflow systems that will provide customers with a smooth end-to-end journey from pre sales communication through to billing and beyond.
Our new billing platform ‘UNO’, when fully implemented will provide a single view of your all your services on a single bill which includes advanced online analytics as standard. Billing inaccuracy headaches are therefore a thing of the past and unlike other major communications providers, we don’t need to reconcile several billing systems, and you have clear visibility of all your costs on one bill. All our processes are under constant improvement and are ISO 9001:2008 approved.
5. Business Responsibility
At THUS, we have an important role to play in reducing the effect we have on the environment through the technology we offer. We recognise the important role ICT plays in enabling our customers become Carbon neutral via the technologies we provide and we actively promote new ways of working in support of an increasingly flexible workforce with such technologies such as cloud & assured broadband computing (enabling homeworking), virtual meeting / video conferencing (to avoid travel) tool to name a few.
We also focus on our community responsibilities with, for example, THUS (through our Demon brand) being a founding member of the Internet Watch Foundation (IWF) which actively minimises the availability of criminal content online, particularly child abuse images.
In addition, Mark Gracey the Regulatory Manager for THUS and Demon Broadband is the current Chair of the Internet Service Providers Association (ISPA), a body which promotes ISP competition and set policies regarding development of the internet industry in the United Kingdom.
Some of our clients
